LaiPower Privacy Policy

This Privacy Policy applies to LaiPower mobile applications, web applications, official websites, shared power banks, rental stations, related devices, account registration, login, authentication, rental, return, payment, deposit, refund, customer support, complaints, dispute handling, technical support, promotions, offers, notifications, marketing communications, and other related services provided by LaiPower from time to time.

We may collect personal data according to service needs, including account and identity information, contact details, payment and transaction information, rental and device usage records, device and technical data, location data, camera permission data, customer support and communication records, marketing interaction data, and other information submitted by users or generated through service use.

3.1 Account and Identity Information

This may include name, mobile number, email address, user account, login information, password or encrypted authentication data, social media or third-party login data, identity verification data, and other account information submitted to us.

3.2 Contact Information

This may include phone numbers, email addresses, WhatsApp or other communication channel details, billing or contact addresses, and contact preferences.

3.3 Payment and Transaction Information

This may include order numbers, payment status, deposit status, refund records, transaction amounts, payment method information, billing records, rental fees, overtime fees, loss or damage fees, and related transaction logs.

3.4 Rental and Device Usage Information

This may include rental start and end time, return time, rental station, return station, device number, battery ID, use duration, order status, abnormal orders, and device return records.

3.5 Device and Technical Information

This may include device model, operating system, browser type, IP address, device identifiers, App version, web logs, network status, crash logs, diagnostic data, and security logs.

3.6 Location Information

Location information may be used to show nearby rental stations, support rental and return functions, provide location-based reminders, handle customer support, prevent fraud, and improve service coverage.

3.7 Camera Permission Information

Camera permission may be used to scan QR codes, start rentals, return devices, verify devices, or support customer service processes.

3.8 Customer Support and Communication Information

This may include support conversations, complaints, dispute records, WhatsApp or email communications, call records, submitted images, and related support materials.

3.9 Marketing and Interaction Information

This may include campaign participation, promotion usage, referral activity, survey responses, social media interactions, and marketing preferences.

We may collect personal data directly from users, through the App or website, through rental stations and devices, through payment and technical service providers, through customer support channels, through marketing interactions, and through system-generated logs when users use LaiPower services.

We process personal data to provide and manage services, process payments, deposits and refunds, support customers and disputes, maintain safety and fraud prevention, improve services and analytics, send notifications and communications, conduct marketing and promotions where permitted, and comply with legal and regulatory obligations.

We process personal data based on user consent, performance of services requested by users, legitimate business interests, fraud prevention, service safety, legal compliance, dispute handling, and other lawful bases recognized under applicable Malaysian laws.

LaiPower services may request permissions such as camera, location, notification, network, and device status permissions.

7.1 Camera Permission

Used for QR code scanning, rental activation, return support, device verification, and customer service support.

7.2 Location Permission

Used to find nearby stations, provide directions, support location-based services, prevent misuse, and improve service availability.

7.3 Notification Permission

Used to send order reminders, return reminders, payment updates, safety notices, account notices, and service updates.

7.4 Network and Device Status Permission

Used to ensure service connection, diagnose errors, improve performance, and maintain service security.

Our website and web application may use cookies, trackers, local storage, analytics technologies, and similar tools to remember user preferences, improve website performance, understand traffic, prevent abuse, and improve services. Users may manage cookie settings through browser settings, but some features may not work properly if cookies are disabled.

LaiPower may use third-party service providers for analytics, performance monitoring, authentication, account services, push notifications, messaging, hosting, backend infrastructure, payment services, app store platforms, location and map services, customer support, and communication services. These providers may process personal data only as necessary to support LaiPower services.

We may disclose personal data to payment providers, technical providers, hosting providers, customer support providers, partner merchants, logistics or maintenance providers, professional advisers, government authorities, enforcement authorities, courts, regulators, or other lawful recipients where necessary for service operation, legal compliance, dispute handling, safety, fraud prevention, or user support.

Personal data may be transferred to or processed in locations outside Malaysia if our service providers, infrastructure, payment processors, analytics tools, or support systems are located overseas. We will take reasonable steps to ensure such transfers comply with applicable personal data protection requirements.

LaiPower uses reasonable technical, administrative, and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction. However, no system or transmission over the internet can be guaranteed completely secure.

Users are responsible for ensuring that personal data provided to LaiPower is accurate, complete, and up to date. Users should update account, contact, and payment information promptly when it changes.

We retain personal data for as long as necessary to provide services, manage accounts, process payments and refunds, handle disputes, comply with legal obligations, prevent fraud, maintain business records, and protect LaiPower's legitimate interests. Data may be deleted, anonymized, or archived when no longer required.

Subject to applicable law, users may request access to, correction of, or updates to their personal data. Users may also ask questions about personal data processing or withdraw consent where consent is the basis of processing, subject to legal and service limitations.

Users may opt out of marketing communications through unsubscribe methods provided by LaiPower, App settings, or by emailing laipowersdnbhd@gmail.com. Even after opting out, users may still receive service-related notifications about accounts, orders, payments, refunds, safety, and legal matters.

Push notifications may be used to send rental reminders, return reminders, payment updates, service notices, security alerts, promotions, and other relevant messages. Users may manage push notification settings through their device or App settings.

LaiPower may use location-related information to show nearby stations, support rental and return functions, provide navigation, improve coverage, prevent misuse, and send relevant service notifications where permitted.

LaiPower services are generally intended for users who are at least 18 years old or who have proper parental or guardian consent. If LaiPower becomes aware that personal data of a minor has been collected without proper consent, LaiPower may take reasonable steps to restrict, delete, or handle the data according to applicable law.

LaiPower services may contain links to third-party websites, maps, payment gateways, app stores, social media platforms, or partner pages. LaiPower is not responsible for the privacy practices, content, or services of those third parties. Users should review the relevant third-party privacy policies.

LaiPower may collect and use system logs, diagnostic data, access logs, error reports, device logs, and maintenance records to ensure service stability, troubleshoot issues, prevent abuse, and improve service performance.

LaiPower may use, retain, or disclose personal data where necessary to comply with laws, court orders, regulatory requirements, enforcement requests, legal claims, investigations, fraud prevention, or protection of LaiPower, users, merchants, and the public.

LaiPower may update this Privacy Policy from time to time. If material changes are made, we may notify users through the website, App, email, notifications, or other reasonable methods. Continued use of LaiPower services after updates means users acknowledge the updated Privacy Policy.

"Personal data" means information that identifies or can reasonably identify an individual. "Services" means LaiPower applications, websites, devices, rental stations, payment, customer support, and related services. "User" means a person who accesses or uses LaiPower services.

If you have questions about this Privacy Policy or how LaiPower handles personal data, please contact us:

Lai Power Sdn. Bhd. Email: laipowersdnbhd@gmail.com Website: https://www.laipower.com.my Address: 46, Jln Dato Dagang 24, Desa Idaman II, 41200 Klang, Malaysia