We may collect personal data according to service needs, including account and identity information, contact details, payment and transaction information, rental and device usage records, device and technical data, location data, camera permission data, customer support and communication records, marketing interaction data, and other information submitted by users or generated through service use.
3.1 Account and Identity Information
This may include name, mobile number, email address, user account, login information, password or encrypted authentication data, social media or third-party login data, identity verification data, and other account information submitted to us.
3.2 Contact Information
This may include phone numbers, email addresses, WhatsApp or other communication channel details, billing or contact addresses, and contact preferences.
3.3 Payment and Transaction Information
This may include order numbers, payment status, deposit status, refund records, transaction amounts, payment method information, billing records, rental fees, overtime fees, loss or damage fees, and related transaction logs.
3.4 Rental and Device Usage Information
This may include rental start and end time, return time, rental station, return station, device number, battery ID, use duration, order status, abnormal orders, and device return records.
3.5 Device and Technical Information
This may include device model, operating system, browser type, IP address, device identifiers, App version, web logs, network status, crash logs, diagnostic data, and security logs.
3.6 Location Information
Location information may be used to show nearby rental stations, support rental and return functions, provide location-based reminders, handle customer support, prevent fraud, and improve service coverage.
3.7 Camera Permission Information
Camera permission may be used to scan QR codes, start rentals, return devices, verify devices, or support customer service processes.
3.8 Customer Support and Communication Information
This may include support conversations, complaints, dispute records, WhatsApp or email communications, call records, submitted images, and related support materials.
3.9 Marketing and Interaction Information
This may include campaign participation, promotion usage, referral activity, survey responses, social media interactions, and marketing preferences.